Privacy Policy

1. Introduction

FastBridge Logistics ("FastBridge," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in any way.

By using our Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information:

Personal Information You Provide:

• Full name, email address, phone number, and mailing address
• Billing and payment information (processed securely through Stripe)
• Shipping details including sender and recipient information
• Account credentials if you create an account
• Any messages or inquiries you send through our contact form

Information Collected Automatically:

• IP address and browser type
• Device information (operating system, screen resolution)
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process and fulfill your shipping orders, provide tracking information, and deliver packages
• Payment Processing: To process payments securely through our payment processor, Stripe
• Communication: To respond to your inquiries, send order confirmations, delivery updates, and service-related notifications
• Improvement: To analyze usage patterns and improve our website, services, and customer experience
• Security: To detect, prevent, and address fraud, unauthorized access, or other illegal activities
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Payment Processing

All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. We do not store your full credit card number, expiration date, or CVV on our servers. Stripe's privacy policy governs how your payment data is handled. For more information, visit Stripe's Privacy Policy.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who help us operate our business (e.g., payment processors, shipping carriers, cloud hosting providers), subject to confidentiality obligations
• Legal Requirements: When required by law, regulation, or legal process, or to respond to lawful requests from public authorities
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
• Protection: To protect the rights, property, or safety of FastBridge, our customers, or the public

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of our website.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted to and from our website
• Secure payment processing through PCI-DSS compliant providers
• Regular security assessments and updates
• Access controls limiting employee access to personal information

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When personal information is no longer needed, we will securely delete or anonymize it.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Opt-Out: Opt out of marketing communications at any time
• Data Portability: Request your data in a structured, commonly used format

To exercise any of these rights, please contact us using the information provided below.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Your continued use of our Services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: hello@fastbridge.com
• Phone: 1-800-FASTBRIDGE
• Address: FastBridge Logistics, Chicago, IL